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Refund policy

Returns & Exchanges

  • Proof of purchase in the form of an original receipt is required for all returns and exchanges. The following policy applies to all items except Plants.
  • Items must be in original and saleable condition.
  • We will gladly refund or exchange products within 10 days.
  • Returns done between 11-30 days with be refunded onto a Gift Card.
  • All non-sealed edible and body care items are considered FINAL SALE.
  • Gift Cards and Final Sale items are non-refundable.
  • Fertilizers/Chemicals/Pesticides are FINAL SALE due to Government regulations.

Annuals & Vegetables

We are not able to accommodate returns or exchanges on annual plants. They are FINAL SALE.

Outdoor Plants

  • All trees and shrubs are FINAL SALE. Replacements may only be made in the case of a warranty.
  • Zone 2&3 hardy trees, evergreens, shrubs, vines and roses that are planted within 48 hours after purchase and cared for properly, are covered under a winter hardiness warranty for 1 year from time of purchase or June 1st of the following year; whichever occurs first. 
  • ONE TIME REPLACEMENT is offered on the above listed plants if they fail to survive during the guaranteed period. Replacements are made on dead plant material by way of a new plant or a Gift Card for the original purchase value. NO CASH REFUNDS.
  • Replacements are guaranteed until September 15th of the same growing season in which the plant was replaced and are not valid for the winter hardiness warranty.
  • Perennials, clematis, bulbs, roots and all non-hardy plants (Zone 4) are warrantied until September 15th of the same growing season as it was purchased.
  • Animal, environmental (severe weather, wind, disease, etc), or human damage is not a qualification for a warranty return.

Indoor Plants

Unsuccessful plants will be replaced with a new plant or Gift Card. NO CASH REFUNDS.

  • Up to 15 days – 100% replacement
  • Up to 30 days – 50% replacement
  • Beyond 30 days – No replacement

Your business is important to us! If you are not satisfied with your purchase or experience for any reason, please let us know so that we can take care of you!